Toyota RO TCs

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TOYOTA – Repair Order Terms and Conditions

  1. The term “Dealer” refers to the entity outlined on the front page of this Repair Order and its employees and subcontractors who will be responsible for carrying out the repairs.
  2. The Customer authorises the repair works set out in this Repair Order to be done along with the purchase of any additional necessary materials.
  3. The Customer agrees that the Dealer is not responsible for:
    1. loss or damage to the vehicle the subject of this Repair Order in case of fire, theft or any other cause beyond the Dealer’s control;
    2. any delays caused by the unavailability of parts or delays in parts shipment.
  4. The Customer grants the Dealer permission to operate the vehicle on streets, highways or elsewhere for the purpose of testing and/or inspection.
  5. The use of non-genuine parts is not recommended and may affect any Manufacturer warranty that applies to the vehicle. If non-genuine parts are used, they will be identified by the prefix “NG” on the tax invoice provided to the Customer.
  6. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  7. If any component of the vehicle is capable of storing user-generated data, the repair works may result in the loss of that data. The Customer should ensure that they have taken appropriate steps to save any data that could be at risk.
  8. The Customer authorises the Dealer to operate and turn off any electrical devices such as recording devices in the vehicle.
  9. If the Customer was referred or introduced to the Dealer by a third party, or if a third party has acted as agent of the Customer or as broker or intermediary in relation to this Repair Order, the Customer acknowledges that the Dealer may pay or give a fee, commission, rebate, gift or other benefit to the third party. If further details are required, the Customer should refer to the third party (if any) for further information.
  10. The Customer acknowledges that the vehicle is being delivered to the Dealer pursuant to a bailment arrangement and that the vehicle will be held until payment for all services rendered pursuant to this Repair Order has been received.
  11. By signing this Repair Order the Customer warrants to the Dealer that the vehicle is currently registered and has in place valid Compulsory Third Party insurance.
  12. If the Customer does not collect its vehicle within a reasonable time the Dealer may recover from the Customer the reasonable costs of storing of the vehicle at a cost of $5.00 per day.


  1. For our full Privacy Policy please see our website or a hard copy will be made available at no cost on request.
  2. The kind of personal information we (being the Dealer and its related companies) hold is the information detailed in this Contract or otherwise provided by you, the Customer.
  3. When we collect hold, use and disclose personal information we do so only for certain purposes set out in our Privacy Policy, including to facilitate delivery of goods and services; to meet requirements of regulators and third party suppliers (including in relation to the provision of goods, insurance, registration, warranty and other services, and information about new products and services that become available from time to time); to communicate with you, by way of direct marketing, information about any goods and services; and in accordance with our Privacy Policy. Without limitation, this is to enable us to share collected personal information with manufacturers and distributors for approved purposes.
  4. Your personal and sensitive information may be transmitted to recipients, including service providers, manufacturers and suppliers of goods and services, some of whom are overseas, such as in Singapore and Hong Kong.
  5. If you apply for consumer credit through us to an external credit provider, we will also collect, store and pass on consumer credit information. Details of the kinds of consumer credit information we collect, how we use it and with whom we share it are also set out in our Privacy Policy.
  6. Any query or access to your personal information should be referred to our Privacy Officer at
  7. You authorise and consent to us collecting, using, storing and disclosing your personal information within and outside Australia in accordance with our Privacy Policy.
  8. By signing this order, you agree that your information may be collected, used and shared within the OneToyota network* to provide you an integrated guest experience across the network, and to send you OneToyota marketing (including from the Dealer) unless and until you opt out. See the Dealer’s website for a full copy of its privacy policy and for more including your information access, correction and complaint rights, or ask the Dealer printed copies.

*OneToyota comprises: authorised Toyota dealers, Toyota Motor Corporation Australia Limited, Toyota Finance Australia Limited, Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance, and Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).

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